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Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 15121
Experience:  IT Manager
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How do I transfer the whole contents of my old laptop to my

Customer Question

How do I transfer the whole contents of my old laptop to my new laptop?
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Acer Laptop, Windows 10
JA: What have you tried so far with your Acer? Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No, I don't think so.
Submitted: 6 days ago.
Category: Computer
Expert:  Rafi replied 6 days ago.

Hello. Welcome to Just Answer, an independent paid Question, and Answer support site. I am Rafi with 15+ years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?

Customer: replied 6 days ago.
It's not a problem, just a tech query.
Expert:  Rafi replied 6 days ago.

You will just need to use an external hard drive or flash drive. DRag and drop your files and then when completed place it on the new computer and do the same thing

Customer: replied 6 days ago.
Ok, thanks.
Expert:  Rafi replied 6 days ago.

Thank you!