How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SaloniM Your Own Question
SaloniM
SaloniM, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 501
Experience:  Bachelor of Computer Applications
110384226
Type Your Computer Question Here...
SaloniM is online now

My new iphone 12 says iPhone is disabled connecdt to iTunes

Customer Question

My new iphone 12 says iPhone is disabled connecdt to iTunes - doesnt work please help, tearing out hair with great speed!!!
JA: What version of iTunes are you using to sync your Apple device?
Customer: iPhone 12 brand new
JA: When did you last reboot?
Customer: I have it plugged in to my apple computer
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I have transferred from old apple iPhone as requested!
Submitted: 14 days ago.
Category: Computer
Expert:  SaloniM replied 14 days ago.

Hi there and welcome to Just Answer. I’m sorry to hear you're having trouble. I’ll certainly try to help you today.

  • You will need a computer with iTunes installed on it to restore your disabled iPhone

  • Please follow the below link to know how to restore your phone

Link - https://support.apple.com/en-in/HT204306

Hope this helps.
Kind Regards,

Saloni