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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the volume down and power buttons on the device until you see the apple logo then release.Let the device restart and tell me how it now functions please.Thank you
Please click this link
and open the file you download
You closed the program which disconnected the session, can you please open it again