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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
Please follow the below steps to resolve the issue:
Step 1: Open the Office program. Programs such as Word and Excel are pre-installed on a laptop with a year of free Office.
Step 2: choose an account. An activation screen will appear.
Step 3: Log in to Microsoft 365.
Step 4: Accept the conditions.
Step 5: Get started.
Hope this helps.Kind Regards,
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Please let me know once you're ready I'll share the remote link to connect accordingly.