Connected and restored the iPad, but the iPad is stuck with the Activation lock. Activation Lock is designed to keep your device and your information safe in case your iPhone, iPad, iPod touch, Apple Watch, or Mac is ever lost or stolen. If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. You can turn off Activation Lock by entering the correct Apple ID and password. Since you don't had enough information to reset the password ***** the remote session, you have two option here.
Apple will remove Activation Lock from that problem iPad if you still have a valid proof of purchase like Invoice, bill, etc. You can do this in one of two ways:
- Make an appointment at your local Apple Store. Take your device, your proof of purchase
- Call Apple Support and explain the situation. Ask the rep to remove Activation Lock from your device remotely.
To do that, please open the following link
You can choose the contact option there
you can call Apple Technical support by calling the following number
- 0800(###) ###-####/strong>
Speak with an agent and let them know what's going on and they should be able to further assist you. If you have any questions on this, just let me know. Please keep in mind that I don't personally have access to your account or the ability to reset your password ***** and I could only guide you to the possible solutions.
Please let me know if you have any follow up questions. Thank you.
Keep safe always.