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Does the light come on when you try to copy or scan?
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Expert Level Professional Consultant with over 25 years of experience
Without the information I requested, I am only able to provide you with a general answer, but I hope this helps. As a test, try scanning since the scanning function also uses the same light and process. If the light does not come on, then this means the printer has a physical failure. It would need to be repaired or replaced, if under warranty. Otherwise, it would not be cost effective to repair.
Ok, that is good news. I am glad it is working.
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