Ask a Computer Question, Get an Answer ASAP!
Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the troubles you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Scanner.
May I know what computer do you use? Windows or Mac?
Please download and install the driver software for your computer using the link given below
You also need to connect the scanner to the router using an ethernet cable. Please click the link below for a detailed user guide
A rating is only needed when we are finished. I make every effort to provide you with exceptional support. Please let me know if the issue is fixed, if not, we will find another way.Please let me know if you need further assistance.
You may see an automatic service offer from this site. They are optional, we can continue to chat without any additional charges. This was offered automatically by the website, not initiated by me.
Yes, you can connect using a USB cable. It supports both.
It will not disable the USB cable support. Your scanner supports both network and USB cable. Do you have a USB cable?
Do you have this port on your Scanner?
Please connect the scanner to your Mac using that USB cable. Does your Mac recognize it?
Does your Mac recognize the scanner?
Choose Apple menu > System Preferences, then click Printers & Scanners. Click the Add button at the bottom of the list. A dialogue appears listing printers on your local network. It may take a minute or two for your printer to appear. Select your printer when it appears in the list, then click Add. If you see a message prompting you to download new software, make sure to download and install it.
Please download and install the driver software for your Mac using the link given below
First, please download and install the driver software for your Mac using the link given below
Please let me know once you install the driver software.
You should have received my instructions as emails. You can open your email on your computer to access the instructions.
It looks like you rejected the remote offer. You need to click the remote option to reinitiate it.
Do you have internet access on your Mac? you need one-time internet access on your computer to download the driver software. Can you take the computer near to the router?
Do you have internet access on your Mac?
Ok. On your mac open the following website
Open the website and enter the session ID and your name
Then click on the Join Session button. After that open the downloaded file and open the join file
Please type it as 8842926217
Make sure you are on the correct website. Open join.zoho.in
Please check the link below for the video walkthrough of the steps to join
Please type join.zoho.in on the address bar. Make sure you open this website to enter the session code.
Open safari on your Mac, at the top bar type https://join.zoho.in/ and press the return key on your keyboard.
It is on your keyboard, The enter key is the return key.
Please watch the video from 1:09 seconds onwards
Can you open this link on your Mac and press the return key
Could you send me a picture of that message screen from your phone?
You should see an attachment(+ icon) icon on the right side of the chatbox. You can use that to send me the picture.
Type the link in the address bar(arrow marked area)
Please check the above picture I send you.
Are you able to open the zoho website now?
Please send me a picture of that window.
If you are still unable to join the remote session then you can contact our customer support to cancel the remote charges for you. Please follow the instructions on your computer to Scan. Turn on your scanner. Connect the scanner to your Mac's USB port. On your Mac choose Apple menu > System Preferences, then click Printers & Scanners. Click the Add button at the bottom of the list. A dialogue appears listing scanners on your local network. It may take a minute or two for your scanner to appear. Select your scanner when it appears in the list, then click Add. If you see a message prompting you to download new software, make sure to download and install it.
You are most welcome! I am happy to help you. Good Night!Keep safe always.Sincerely,Anas