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TechExpertTZ, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2156
Experience:  Masters Computer Science
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I have no wifi, I don't understand, Either cable im 71,

Customer Question

I have no wifi
JA: Are you able to connect using an ethernet cable?
Customer: I don't understand
JA: What confuses you?
Customer: Either cable im 71
JA: Which lights are colored and/or blinking on your router?
Customer: Orange
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Iv already paid 5 pounds to get help and he did not help
Submitted: 14 days ago.
Category: Computer
Expert:  TechExpertTZ replied 14 days ago.

Hello and welcome to JustAnswer, I’m Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped hundreds of customers.

I’m sorry to hear you're having trouble with your wifi. I know that can be frustrating. Hopefully, we can get this resolved quickly. I'm reviewing your question now and will post back with a reply soon.

*If Premium Assistance is offered, please ignore it at first*

May I know who I'm chatting with?

Please mention the name of your internet provider?

Customer: replied 14 days ago.
I have no wifi
Expert:  TechExpertTZ replied 14 days ago.

Please wait working on this

Expert:  TechExpertTZ replied 14 days ago.

who is your ISP? who supply you internet?

Please do the following before we move to next steps.

1. Please restart your WiFi device by turning it off and then wait 2 minutes and then turning it back on again, wait until all the lights on your WiFi are stable and turned on

2. Restart your laptop / computer

See if internet works after above two steps and let me know.