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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 73964
Experience:  Over 15 years of consulting to the IT industry
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I am a parent of the boy locked out of his account how can

Customer Question

I am a foster parent of the boy locked out of his account how can he get back in
JA: What exactly are you having trouble accessing?
Customer: his account
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Xbox S
JA: How long has this been going on with your computer? What have you tried so far?
Customer: it is not the Xbox at fault, last year he was blocked because he used my card
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: no
Submitted: 20 days ago.
Category: Computer
Expert:  Richard replied 20 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you