Hello, Without the information I asked for in my request, I can only give you this general answer but I hope this is helpful.
Since you are not able to verify your Amazon account via the authentication method, I would suggest you attempt to reset your account. The direct method for resetting Amazon Account’s password ***** ***** using the password ***** tool/site provided by them. That reset tool or site can be opened via this website by clicking the following link
It will take you to a page where it will try to verify you as the owner of the account. So please enter the required verification details there. If it can verify you, then it will give you the option to reset your password ***** recover your account.
If you are unable to verify or you don't have access to the required verification information, then you will need to contact Amazon support directly so that you can speak with an agent who has access to your account and provide reset instructions after direct verification.
Please click the link below to contact Amazon support.
dial the following number( You can call this number to fix the issue)
Speak with an agent and let them know what's going on and they should be able to further assist you. If you have any questions on this, just let me know. Please keep in mind that I don't personally have access to your account or the ability to fix your account myself and I could only guide you to the possible solutions.
I make every effort to provide you with exceptional support. Please let me know if you have any follow-up questions. Thank you.
Keep safe always.