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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your laptop.
Do you see this error message as an HP battery alert?
Could you tell me the serial number of your laptop?
I have opened the remote support to the expert pool, someone who can connect will get back to you. You will get notified as soon as a remote expert connects with you. Could you tell me the serial number of your laptop?
Please follow the steps below to find the serial number of your laptop.
The error 601 means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log. This might be caused by environmental factors like low ambient operating temperature, or due to the aging of the battery pack. Operating your system in a warmer location for a while might resolve the condition. The 601 error is most often caused when the battery has lost its effectiveness at holding a charge and needs to be replaced.
Please follow the steps given below and let me know what happens.
The simplest way of fixing PC error code 601 is to remove the battery and insert it again on your PC. After turning on your laptop, you can check if the error message still occurs. If that doesn't fix the issue then please follow the instructions in the link below to fix the problem.
Please click the link below for detailed instructions regarding the error code 601 from HP.
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Since this is an issue with the battery itself, it includes many troubleshooting steps like removing and reinserting the battery, updating bios, etc. If you are facing difficulty following the steps then I would suggest you take the computer to a local shop to have it diagnosed or alternatively, if it's still under warranty you can get it repaired under warranty from HP. I'm sure this is very frustrating for you. Sorry wished I had another easy solution here for this issue. I make every effort to provide you with exceptional support. Please let me know if you have any follow-up questions. Thank you.Keep safe always.Sincerely,Anas
I make every effort to provide you with exceptional support. Please let me know if you have any follow up questions. Thank you.Keep safe always.Sincerely,Anas