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Hello, my name is*****'m happy to assist you today with your password ***** Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
have we tried another browser like chrome?:https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en
is this the amazon account or the gmail account you want to recover
Please let me know how this goes.
great, Thank you,
have you gone through the reset process here:https://amazon.com/password