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Jeffrey B
Jeffrey B, Specialist
Category: Computer
Satisfied Customers: 5466
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Have used my password and email for years, now it will not

Customer Question

have used my password ***** email for years, now it will not let me order anything off amazon can you help
JA: Are you logged into your email account on any other devices?
Customer: i have my pc and my kindle
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: i have my phone number.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i just want to keep my email address and password ***** reset it, i may want to use a different phone no.
Submitted: 11 days ago.
Category: Computer
Expert:  Jeffrey B replied 11 days ago.

Hello, my name is*****'m happy to assist you today with your password ***** Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

have we tried another browser like chrome?:https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en

is this the amazon account or the gmail account you want to recover

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 11 days ago.
its an amazon account, and it is on chrome
Expert:  Jeffrey B replied 11 days ago.

great, Thank you,

have you gone through the reset process here:https://amazon.com/password

Please let me know how this goes.

Kind regards,

Jeff