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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your laptop.
Mat I know are you trying to connect your laptop to your WiFi network?
Do you see any lights on the laptop screen?
You may see an automatic service offer from this site. They are optional, we can continue to chat without any additional charges. This was offered automatically by the website, not initiated by me. Please ignore the message and we can continue to chat until we solve the issue. The remote assistance will not work in this case.
Do you have any external monitor there? (The reason why I am suggesting you to connect an external monitor is that if the screen of the laptop is not working, you might think that your laptop is not turning on)
Could you send me a picture of the laptop screen after turning on?
Sorry, I am not available for phone calls. We can continue to chat and solve the issue. Please follow the instructions given below and let me know what happens.
Please press and hold down your laptop's power button for 5-10 seconds to force shutdown it. Then disconnect any charger cable, keyboard, mouse ,etc to the laptop. Then hold the power button for 60 seconds then release it. Wait 5 minutes. Then reconnect the power cable and press the power button once to turn it back on. Please let me on what happens.
A rating is only needed when we are finished. I make every effort to provide you with exceptional support. Please let me know if the issue is fixed, if not, we will find another way.Please let me know if you need further assistance.
DO you see anything on your Laptop screen?
Please check if the AC adapter plug is not loose or try to plug it into different power outlets and try to turn it on. Please check if there's any damage to the AC adapter cable. If any damage is found, try another AC adapter. Please try the instructions and let me know if it shows a backlight on the laptop screen or not.
Sorry, I don't have access to billing, so please contact our customer support via the link below
You can also call the billing customer support by dialing the following number
They will cancel the remote charge for you.