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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 73861
Experience:  Over 15 years of consulting to the IT industry
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Have forgootten maypole ID and password, Activation lock,

Customer Question

Have forgootten maypole ID and password
JA: What exactly are you having trouble accessing?
Customer: Activation lock
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Kits A d Ell
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Tried to reset but cannot remember password
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Yes I have my apple I'd passeord but not the isername
Submitted: 11 days ago.
Category: Computer
Expert:  Richard replied 11 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.