How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 73920
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I purchased a Asus Chromebook for my grandson as a christmas

Customer Question

I purchased a Asus Chromebook for my grandson as a christmas present (2020) it now will not charge.
JA: What computer or device isn't charging?
Customer: The Asus Chrome booke C523
JA: What Asus model do you have? And the Operating System (OS)?
Customer: C523na - BROO 67 15.6 inch
JA: How long has this been going on with your computer? What have you tried so far?
Customer: My grandson was using just over a week ago for an online lesson and it decided to go down and it will not now charge. I have tried to hold the on/key for 1 minute and then plug in the charger but to no avail it is completely dead
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Computer
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 14 days ago.
Absolutely nothing has happened
Expert:  Richard replied 14 days ago.

Does it still turn on?

Customer: replied 14 days ago.
I am using my own computer how do you remotely connect to the Asus
Expert:  Richard replied 14 days ago.

Does the Asus still turn on?