Ask a Computer Question, Get an Answer ASAP!
Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the troubles you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Amazon account.
Can you try to access your Amazon account via browser using the link below?
Open the link and try to sign in with your Amazon account. Please let me know what happens.
Are you able to log in to your Amazon account?
You are most welcome! You can get back to me when you are free.
Please follow the instructions given below to change the phone number on your Amazon account.
A rating is only needed when we are finished. I make every effort to provide you with exceptional support. Please let me know if the issue is fixed, if not, we will find another way. Please let me know if you need further assistance.
Just to confirm are you able to log in to your Amazon account?
Before I connect, please check if you can log in to your Amazon account.
Do you have access to a computer there?
May I know what computer do you have? Windows or Mac?
Let's get started with the Secure Remote Assistance session right away. (You must run the remote application on your computer. (You can't run it on your tablet, cell phone, or an iPad.)
Please follow the steps given below to start the remote session.
Since you don't have access to your recovery information, your only option is to create a new Amazon account and use that account. Would you like to do that?
You are most welcome! Good night!
I am very glad to hear that, it means a lot to me. Have a nice day!
Keep safe always.Sincerely,Anas