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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Computer.
May I know how is your computer connected to the router? via WiFi or Ethernet cable?
Please let me get you informed that the remote assistance will not work in this case, because it includes many troubleshooting steps which will disconnect the remote session. We can continue to chat until we solve the issue.
May I know when did this issue start?
It could be an issue with the Wifi adapter. Is it possible for you to connect your computer to the router via an ethernet cable to test it?
Are you facing the same issue when you connect your computer to the mobile hotspot WiFi?
May I know does the Wifi router too far away from your desktop computer?
May I know how many curved lines(range) showing on the Wifi icon on your taskbar when you connect to the WiFi(the Wifi network that keeps dropping)?
Please allow me a moment to write the instructions for you.
Please follow the steps below to find the network band(2.4 GHz or 5GHz) of the WiFi network that keeps dropping.
Please let me know the network band of your router.
5GHz has only a limited range, please connect your computer to the 2.4 GHz wifi network. Please let me know what happens.
I will help you with that. Many Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. Do you see any other WiFi network similar to the 5GHz WiFi name?
Could you try to log in to that WiFi network with your same wifi password?
Please try it and let me know what happens.
The remote assistance will not work in this case, because it includes many steps which will disconnect the session. Were you able to change to the 2.4 GHz network?
Could you tell me the make and model of your router, so I can send you the instructions to change the network band on your router?
Sure! please take your time.
Please check if the issue still exists on the 2.4 GHz network ( make sure you are connected to the 2.4 GHz network). Then, please let me know what happens.
You can get back to me by replying here on this page. Also, please follow the steps below to change the Network profile of 2.4 GHz to Private to prevent it from automatically disconnecting.
If you face any difficulty, please get back to me and I will help you further. Thank you.Keep safe always.Sincerely,Anas
You are most welcome! Have a nice day!