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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 8079
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Am trying to install avast van. It keeps asking for my

Customer Question

Am trying to install avast van. It keeps asking for my Hotmail password. Is this correct
JA: Are you logged into your Hotmail account on any other devices?
Customer: my Hotmail is v intermittent. Wondering if I've been hacked
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I'm not sure
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Computer
Expert:  John replied 10 days ago.

Hello and welcome, to JustAnswer, which is a paid and independent Q&A and Tech support site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you trying to activate Avast VPN?

Is this a paid version?

Thank you.

Customer: replied 10 days ago.
I was foolish enough to give it my Hotmail password. Keeps saying its not correct. My Hotmail account is not receiving emails. Have I been hacked?
Expert:  John replied 10 days ago.

You mean, you gave your Hotmail address for purchasing Avast VPN?

Are you currently chatting to me from a windows computer?

Customer: replied 10 days ago.
Hotmail address given for purchasing.using samsung galaxy android
Expert:  John replied 10 days ago.

Are you trying to install this VPN on the Samsung galaxy phone?

Expert:  John replied 10 days ago.

Please answer my above question, so that I can help you better. Use the reply box just below, type your reply in it and click on send.

Thank you.

Customer: replied 10 days ago.
Go ahead
Expert:  John replied 10 days ago.

Are you trying to install this VPN on the Samsung galaxy phone?

Customer: replied 10 days ago.
I have already paid £22
Customer: replied 10 days ago.
he was going to fix my tablet
Expert:  John replied 10 days ago.

Remote assistance only works on computers, that is why I need to know whether you are trying to install the VPN on your computer or Samsung galaxy phone.

Customer: replied 10 days ago.
samsung tablet
Expert:  John replied 10 days ago.

Remote assistance won't work on mobile devices, but we can continue on this chat page.

Customer: replied 10 days ago.
I don't know why the page disappeared
Expert:  John replied 10 days ago.

If you cannot install Avast VPN because of the password ***** then please reset the password ***** your Avast account using this link Avast Account Password *****.

You need to give the email address you provided at the time of Avast VPN purchase. If you are not receiving any emails on your Hotmail, please check your junk and conversation history folder for missing emails. If you can find your missing emails in those folders, then let me know.

I hope that will help you.

Thank you.

Customer: replied 10 days ago.
When will tech support specialist be available
Expert:  John replied 10 days ago.

Please check my above replies.

Thank you.

Customer: replied 10 days ago.
anybody there!
Expert:  John replied 10 days ago.

Yes, I had already replied to you a couple of times.

Please check my above replies.

Customer: replied 10 days ago.
thank you
Expert:  John replied 10 days ago.

You are welcome.

Customer: replied 10 days ago.
Hi. Going to password ***** it keeps telling me my email address is incorrect. This has happened several times with passwords. I reckon someone is having fun messing me about. Have definitely been sent imitation web pages
Expert:  John replied 10 days ago.

I apologize for the delay. It was late night when you replied to me.

The link I gave above is the official Avast reset page. If it shows an incorrect email address, then you might have provided another email address of yours.

Let me know.