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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Yes, you have been scammed. The “Windows Defender – Security Warning or Trojan virus warning” page is a browser-based scam that displays fake error messages to trick you into calling a Tech Support Scam phone number. You should close the page and do not call the listed phone number if it happens again. That message is a scam that pretends to be from Microsoft to trick you into thinking that your computer has crashed or that a virus has been detected. It does this to try and scare you into calling one of the listed numbers in order to receive support. If you call these phone numbers, scammers will ask you to install a program that gives them remote access to your computer. Using remote access(in this case, the scammer used AweSun remote software), these experienced scammers rely on confidence tricks typically involving utilities built into Windows in order to gain your trust and trick you into paying for “support” services or even steal credit card account information. To prevent your computer from hacking, virus, malware, etc, you should install an Anti-Virus or any Anti-Malware application. You can help protect your computer against viruses by using antivirus software and updating it regularly. Make sure your computer operating system has the latest updates.
A rating is only needed when we are finished. I make every effort to provide you with exceptional support. Please let me know if you have any follow-up questions. Thank you.Keep safe always.Sincerely,Anas
Just to confirm did you subscribe to AweSun? or the scammer makes you to subscribe the Awsun remote software?
Check for suspicious apps and uninstall them from your computer. Please follow the steps below to uninstall a software from your computer.
Please click the link below for detailed instructions
If you face any difficulty please get back to me and I will help you further. Thank you.
Both are the same, you can uninstall the software by following any of the above instructions. Once you select and uninstall, it will delete the software from your computer. Please check the links given below for detailed instructions to secure your computer(please check both links).
If you face any difficulty please get back to me and I will help you further. Thank you.Keep safe always.Sincerely,Anas
May I know what is the name of the Network Security Program?
If the network security program is installed by the spammer remotely, then please uninstall it for your safety(Uninstall all suspicious applications from your computer). Please follow the steps below to uninstall the software from your computer.
In the search box on the taskbar, type Control Panel and select it from the results.
Select Programs > Programs and Features.
Right-click on the program you want to remove and select Uninstall. Then follow the directions on the screen.
Please check for the suspicious application names and uninstall them.
Open the Settings app from the Start menu. Select apps. Manually review applications installed to find any suspicious applications. Once identified, open the app information and uninstall it.
If you don't see any suspicious applications under Apps, then that application will not be on your computer. You can also download and use the Malware bytes application to scan your computer to make sure it is free from malware.
Please click the link below to download
You can download and install the free version to scan your computer.
You are most welcome! Please be aware of them. They use fraudulent attempts to get personal information from you. Scammers use any means they can – spoof emails and texts, misleading pop-up ads, fake downloads, calendar spam, even scam phone calls – to trick you into sharing information, such as your Account ID password ***** credit card numbers. Please check the link below for more details.
Thank you for using JustAnswer services. Have a nice day!Keep safe always.Sincerely,Anas