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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your BT mail account.
May I know what browser do you use to access your BT mail account?
Open Microsoft Edge browser and check if can try to access your BT mail by using the link given below
Open the above link on the Microsoft Edge browser and let me know what happens.
I have opened the remote support to the expert pool, someone who can connect will get back to you. You will get notified as soon as a remote expert connects with you. Please click on the start menu and search Microsoft Edge and click on the app to open it. Are you able to open it?
Just to confirm are you able to access your BT mail account via Microsoft Edge?
Let's get started with the Secure Remote Assistance session right away to fix the issue in Google chrome. (You must run the remote application on your computer. (You can't run it on your tablet, cell phone, or an iPad.)
Please follow the steps given below to start the remote session.
Please follow the above remote instructions, so I can connect and fix the issue in the Google Chrome browser while accessing your BT mail account.
You are most welcome! I make every effort to provide you with exceptional support. Thank you for using JustAnswer services. Have a nice day!Keep safe always.Sincerely,Anas
You are most welcome! Have a nice day!