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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 6741
Experience:  Microsoft Certified Professional
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I have forgot my email password, no, I had phone number but

Customer Question

I have forgot my email password
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I had phone number but i have changed the number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Computer
Expert:  Rei Guimmayen replied 18 days ago.

Hi! Welcome to JustAnswer.com, an independent Q&A site. My name is ***** ***** I will be helping you today.

** NOTE: If you get an offer for premium service, please hold off on that for now. That offer is automatically generated by this website, not by me.

>

May I know who is your email provider (Gmail, Yahoo, AOL, etc.)?

Customer: replied 18 days ago.
Outlook
Customer: replied 18 days ago.
Ffc
Expert:  Rei Guimmayen replied 18 days ago.

Here is how you can fix the issue.

1.To recover your account, please use this link: https://account.live.com/ResetPassword.aspx

2. On the page, please enter your email address.

3. You will be asked for the recovery phone number or another email address associated with your account in question.

4. Enter the code that is sent to the phone number or recovery email address.

5. If online recovery didn't help you retrieve your account, kindly fill up this form >> account.live.com/acsr

You will be asked to enter your Name, birthday, Contacts, Email subjects, Security Answers. These information should be provided accurately to prove ownership of the account.

You may want to check this video tutorial that might help you recover your account: https://www.microsoft.com/en-us/videoplayer/embed/RE1ZRwx

Please let me know if you have follow up questions. Thank you.