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Mohammed Anas
Mohammed Anas, Computer Support Specialist
Category: Computer
Satisfied Customers: 391
Experience:  Microsoft Certified Solutions Expert (MCSE)
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IVE GOT A NEW ENVY PRO 6432 AND TRYING TO SET IT UP WIRELESS

Customer Question

IVE GOT A NEW ENVY PRO 6432 AND TRYING TO SET IT UP WIRELESS BUT THE e4 yellow light keeps flashing
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: i'm a novice at these the printer is envy pro 6432 and my computer is a lenovo ideacentre a10 700
JA: How long has this been going on with your IdeaCentre? What have you tried so far?
Customer: just today i have tried to set it up but i'm useless with tech
JA: What's the brand and model of your printer?
Customer: envy pro 6432
JA: How long has this been going on with your printer?
Customer: i just bought this today
JA: When did you last update the Operating System (OS) on your model
Customer: ?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Computer
Expert:  Mohammed Anas replied 14 days ago.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your printer.

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Please follow the steps below to reset the printer, which might clear a false paper jam error, and then try to print again.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.

On the HP Smart app notification page, click OK to clear the error, and then send a print job. If the error persists, then please follow the instructions in the link given below to fix the issue.

Please click the link below for a video walkthrough of the steps

A rating is only needed when we are finished. I make every effort to provide you with exceptional support. Please let me know if the issue is fixed, if not, we will find another way. Please let me know if you need further assistance.

Expert:  Mohammed Anas replied 14 days ago.

Please let me know if you have any follow up questions. Thank you.
Keep safe always.
Sincerely,
Anas