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Stuart Williams
Stuart Williams,
Category: Computer
Satisfied Customers: 201
Experience:  na at na
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Hopefully Pearl- I said yes to Calibrate & I now have a

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Hopefully Pearl- I said yes to Calibrate & I now have a screen with 2, 3, 4&5 in the corners & 1 in the middle & I can’t get out of it
JA: What's the brand and model of your appliance? How old is it?
Customer: Dometic
JA: How long has this been going on? What have you tried so far?
Customer: A few minutes- I have tried to switch off but the same screen restarts & nothing else shows
JA: Anything else we should know to help you best?
Customer: No other than I was trying to link it to a usb
Customer: replied 12 days ago.
Mc402 is the model no. Picked up on Bluetooth
Customer: replied 12 days ago.
It’s 2 years old
Customer: replied 12 days ago.
The screen doesn’t switch off now
Customer: replied 12 days ago.
Looks like I have lost the home screen

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues.

What device are you having this problem with? Is it a desktop computer? A monitor?

Thank you and please let me know so that I can assist you further.

Best regards,


Customer: replied 11 days ago.
It’s a car radio, Dometic MC402, and the small screen won’t power off, it’s stuck
Customer: replied 11 days ago.
You cannot securely connect to a car radio?

Thank you for writing back with that information. Unfortunately, I have no expertise on car radios and I believe your question was placed in a wrong category. Let me opt out and try to put your question to the right category. Thank you.

Hi there my name is***** will be your friendly expert trying to assist you today on JustAnswer the independent paid for question and answer website. Please give me a moment to review your question, thank you.
Please can you remove the stereo, a leave it for 30 seconds totally unconnected to anything.Then reinstall and you will be back to the original start screen to try again.Thank you
Customer: replied 11 days ago.
Thx Stuart- I will try that
Thank you please let me know how you get on
Customer: replied 5 days ago.
Thanks Stuart - it worked, the default screen is restored.
Excellent thank you for letting me know
Stuart Williams,
Category: Computer
Satisfied Customers: 201
Experience: na at na
Stuart Williams and 2 other Computer Specialists are ready to help you