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Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your alexa. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the alexa (so unplug it from the power socket)
Then wait 10 minutes, connect the power again to the alexa and tell me please if it is now operating correctly.
Let me know the results please
You are welcome
Please click this link
And open the file that downloads
open the Alexa app on your device, what does it say?
Do you have the Alexa app installed on your phone or tablet?
Follow the steps here to set it up please
You tap it, if you do not have it, open the app store, search for it and install it from there please
I am not able to call you sorry
Please call 07722****
No sorry I cannot be called