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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 74038
Experience:  Over 15 years of consulting to the IT industry
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I have an alexa which has always worked and is now saying

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I have an alexa which has always worked and is now saying you need to register go to the alexa app
JA: Which software or app can I help with?
Customer: I don't know. It's just an alexa I bought from amazon that has always worked before
JA: What have you tried so far with your software?
Customer: I don't know what you mean. My internet is talk talk but can use my laptop
JA: Is there anything else the Software Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your alexa. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the alexa (so unplug it from the power socket)

Then wait 10 minutes, connect the power again to the alexa and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 16 days ago.
Ok thanks

You are welcome

Richard and 5 other Computer Specialists are ready to help you

Please click this link

https://join.zoho.eu/2941303657

And open the file that downloads

Customer: replied 16 days ago.
Ok thanks no its saying the same thing
Customer: replied 16 days ago.
Are you there

Please click this link

https://join.zoho.eu/2941303657

And open the file that downloads

Customer: replied 16 days ago.
I saw a reply and it went before I could read it

Please click this link

https://join.zoho.eu/2941303657

And open the file that downloads

Customer: replied 16 days ago.
It's still not working

open the Alexa app on your device, what does it say?

Customer: replied 16 days ago.
You keep sending messages and by the time I go to press it it has gone

open the Alexa app on your device, what does it say?

Customer: replied 16 days ago.
It seems this device is not registered for help go to you Alexa app but don't know what it means

Do you have the Alexa app installed on your phone or tablet?

Customer: replied 16 days ago.
No I don't think I do and don't know how to do it. It has never done this before
Customer: replied 16 days ago.
Can someone call me. It might be easier
Customer: replied 16 days ago.
When I asked they want me to pay 5pounds but I already have sns the issue wasn't resolved. Can someone call me
Customer: replied 16 days ago.
Ok it says open the alexa app but don't know how to do it

You tap it, if you do not have it, open the app store, search for it and install it from there please

Customer: replied 16 days ago.
Ok it says the secured device isn't registered for help go to the alexa app but don't know how to
Customer: replied 16 days ago.
I have already paid someone and the didn't help
Customer: replied 16 days ago.
Just when I turn my alexa on it says it isn't registered for help govtovthe alexa app and don't know how to. Can someone call me
Customer: replied 16 days ago.
Please send that message again
Customer: replied 16 days ago.
Please can you just call me. The message just goes

I am not able to call you sorry

Customer: replied 16 days ago.
No one seems to be able to help. Can they ring instead?
Customer: replied 16 days ago.

Please call 07722****

I am not able to call you sorry

Customer: replied 16 days ago.
Well it's not helping as still can't do it as don't know how to download alexa app
Customer: replied 16 days ago.
But will you call me as I have paid for help which hasn't worked
Customer: replied 16 days ago.
What do you need me to do. I just want someone to call
Customer: replied 16 days ago.
Please tell me of you are going to call

I am not able to call you sorry

Customer: replied 16 days ago.
Is there a number I can call you

No sorry I cannot be called

Customer: replied 16 days ago.
Is there a support line for alexa as ha e paid for on line support and they can't help
Customer: replied 16 days ago.
I was told it was 5 pounds and was charged 22 pounds and they didn't resolve my problem
Customer: replied 16 days ago.
Can anyone help me