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Maria-Nina
Maria-Nina, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1973
Experience:  Tech Coach at Concentrix
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Sked an agent after paying £5 how to update payment, no

Customer Question

Sked an agent after paying £5 how to update payment, no answer after 15 minutes, 8 promised, having a laugh , I ain't.
JA: PayPal, Debitcard or credit card are all fine.
Customer: Yeah but how, didn't accept it even though used it twice today
JA: What device or product does this involve?
Customer: Samsung a7
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Its a phone
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung a7
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: I amtrying to tell giffgaff.com my new details
JA: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No
Submitted: 12 days ago.
Category: Computer
Expert:  Maria-Nina replied 12 days ago.

Hello and welcome to JustAnswer, an independent Question & Answer web portal.
I'm Maria Nina, your tech expert for today.
I'm sorry to hear you are having this problem. I will do my best to help you sort this out quickly.

Just to confirm does your card on file linked with to an auto top up or recur?

Expert:  Maria-Nina replied 11 days ago.

Hi, without enough information about the problem, I can't give you the specific steps to get the issue resolved. However, I will provide you some steps that can hopefully help you.

You can update your giffgaff payment details by following these steps: 

Should be able to change bank card details to update from >> https://giffgaff.com/profile/payment-details

To the right next to Your credit/debit card has change/open/view can click on to get to bank card details.