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Hello and welcome to JustAnswer, an independent Question & Answer web portal.I'm Maria Nina, your tech expert for today.I'm sorry to hear you are having this problem. I will do my best to help you sort this out quickly.
Just to confirm does your card on file linked with to an auto top up or recur?
Hi, without enough information about the problem, I can't give you the specific steps to get the issue resolved. However, I will provide you some steps that can hopefully help you.
You can update your giffgaff payment details by following these steps:
Should be able to change bank card details to update from >> https://giffgaff.com/profile/payment-details
To the right next to Your credit/debit card has change/open/view can click on to get to bank card details.