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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please click on my link below on your computer.
Sign in there, and check if you are over your data usage there, it will tell you where.
Then delete any content you need to to get the space under your maximum allowed (you can also purchase more space there instead).
Let me know please how you go
how much does it show as free