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Hi, my name is*****'m sorry to hear you're having this issue.
At point is the iPad saying it's disabled or is it just not accepting the login?
NOTE: If you see a pop-up offer for remote assistance, please just close it out and ignore it. That is an automated offer and I have no way to connect to an iPad.
Okay, and you're not even sure what the right Apple ID is?
You can't change the ID, but if you're able to recover the ID you can try to change the password.
If you're not sure what you're Apple ID is, please click this link and read over this article in its entirety:
You will need to follow the steps provided to try to recover the ID. Once you've recovered the ID, you can click here to change the password:
If you have any questions on this, just let me know. Bear in mind that I don't personally have a way to recover the information for you.
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