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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 74039
Experience:  Over 15 years of consulting to the IT industry
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When I try to save an Office Word 365 docx file as a PDF I

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Hi - When I try to save an Office Word 365 docx file as a PDF I get a 'This file is in use by another application or user' error message.
I also have difficulty opening PDF docs - all new issues since loading 365 from office 2007

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 13 days ago.
Hi Richard
I have done as you suggested. I was able to open a PDF from an email. I was able to convert a word file to a pdf but when I tried for the second time I got the message "the file is in use by another application or user!"

Please click this link

and open the file you download