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Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will reply shortly.While you are waiting, please let me know if you would like toproceed via text, a phone call, or if you are interested in a remote connection.
If you have an issue logging in, you may need to go to their website and try and reset it there.
You can go to madasafish.com and type in your user name. At that point you can choose reset your password.
Do you have a computer or phone that has internet so you can go to that webpage?
I see you haven't replied to my answer so I hope my response was satisfactory. If the information does not help you solve the issue, please use the reply space below to let me know and we'll work together to get your issue fixed.From their website you can only change your password ***** a month. If this has prevented you from changing the password ***** try calling them at 0844(###) ###-####Thank you for reaching out and letting me help with your question. I wish you luck in your solution. Have a good day and stay safe!
I hope the answer I provided helped you in getting into the account and making the service work. I haven't heard from you so I will close this question and I hope you have a good evening.