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Jeffrey B
Jeffrey B, Specialist
Category: Computer
Satisfied Customers: 5724
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Need to change password to go into laptop I just bought, Hp,

Customer Question

Need to change password ***** go into laptop I just bought
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Hp
JA: What have you tried so far with your HP? Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 21 days ago.
Category: Computer
Expert:  Jeffrey B replied 21 days ago.

Hello, my name is*****'m happy to assist you today with your laptop, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

  1. Click Start.
  2. Click Run.
  3. In the Open box, type “control userpasswords2″.
  4. Click Ok.
  5. Click the user account that you forgot the password *****
  6. Click Reset Password

Please let me know how this goes.

Kind regards,

Jeffrey