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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 75583
Experience:  Over 15 years of consulting to the IT industry
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My HP Rechargeable MPP 2.0 Tilt Pen isn't working, Processor

Customer Question

My HP Rechargeable MPP 2.0 Tilt Pen isn't working
JA: What HP model do you have? And the Operating System (OS)?
Customer: Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.8 GB usable)System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Window 10
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: The pen is charged, I've tried to set it up and calibrate it but nothing happens
Submitted: 21 days ago.
Category: Computer
Expert:  Richard replied 21 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 21 days ago.
Still nothing the pen doesn't work I've tried with 'White Board and Fresco...
Expert:  Richard replied 21 days ago.

I want to do a system restore please which does not touch your files but returns the drivers before the issue

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete, it can take up to an hour, but it will complete or error if it fails.

Once it has completed, tell me if it now functions correctly please

Customer: replied 21 days ago.
no thanks ... bye now
Expert:  Richard replied 21 days ago.

ok, if you reconsider please let me know

Thank you