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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
You need to please make sure the BT box is connected to the cable connection for BT, this is the cable coming from your wall.
Connect this and tell me if you then get a signal please.
Which HDMI port on the TV is it connected to
Ok, you will need to please call BT on 0800 800 150 and have them run a line check.
Let me know how you go please
What did BT say when you called on the number gave you?