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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 331
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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You have just renewed my monthly payment for my Alexa it was

Customer Question

You have just renewed my monthly payment for my Alexa it was suppose to be £3.99 and you are charging me £9.99, why ? Mrs Karen Burnett
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: just wait while I find the box
JA: How long has this been going on with your computer? What have you tried so far?
Customer: it is an echo dot I set it up on the 2nd of June this year
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No thank you
Submitted: 16 days ago.
Category: Computer
Expert:  Joseph Newman replied 16 days ago.

Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will reply shortly.

While you are waiting, please let me know if you would like to
proceed via text, a phone call, or if you are interested in a remote connection.

Customer: replied 16 days ago.

Could you ring me please on XXXXXX

Expert:  Joseph Newman replied 16 days ago.

If you are having an issue with a subscription with Alexa or any Amazon products you can review it and make changes when you log in at

Customer: replied 16 days ago.
I hope you are not charging me £22 ???
Expert:  Joseph Newman replied 16 days ago.

I'm a customer on here like you. I am here to help answer the question you posted. Please log into your Amazon account.