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Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the internet router (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the internet router, turn it on and wait 5 minutes for it to start then tell me please if it is now operating correctly.
Let me know the results please