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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 75509
Experience:  Over 15 years of consulting to the IT industry
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I have run out of data on my sky mobile and can't update it?

Customer Question

I have run out of data on my sky mobile and can't update it?
JA: What are you having trouble accessing or opening?
Customer: It doesn't recognise my user name or password
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: No idea! Sorry
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I have tried to log into my account on my mobile. It doesn't work. Only since I ran of data and received a text message on Saturday 5
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Ill
Submitted: 15 days ago.
Category: Computer
Expert:  Richard replied 15 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

If you need extra data and don't have any unused in your Piggybank then you can purchase an extra 1GB data add-on here:

https://www.sky.com/myaccount/mobile/sim/x/manage-plan

Let me know how you go please