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Joseph Newman
Joseph Newman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 5655
Experience:  Lead Technician at Maryville City Schools
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Joseph Newman is online now

Y Facebook doesn't seem to recognise my phone number or

This answer was rated:

y Facebook doesn't seem to recognise my phone number or password ***** want to transfer it from my old phone to this phone
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung s 52 id
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: Since yesterday
JA: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Yes

Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply soon.

If you have any more information about your question you would like me to know about then please go ahead and send me another message. If I have all the details about the question, then I can give a more precise accurate answer.

I'm sorry you are having issues with your Facebook account. To start, please open up a browser and go to

Once there go to
- Enter your email address in the middle field where it asks for your email address.

Plese let me know when you have done this.

Customer: replied 19 days ago.
Login failed

What browser are you using to do this?

Are you still with me?  Have you tried the recovery link I sent?

Joseph Newman and 8 other Computer Specialists are ready to help you

I see you want remote service.  Can you tell me if you have a computer I can remote into and assist more easily?

Customer: replied 19 days ago.
It won't allow me access

Thank you for that information. Do you have a computer you can try and connect on?

Are you still there?

You reqeust remote assistance to help with this.  Do you want to proceed with that?

If you want to review your account and no longer want to work on trying to fix your Facebook account you can go to

Customer: replied 19 days ago.
I a. Getting very frustrated and annoyed with the Facebook page

I'm sorry you are getting frustrated. I'm just trying to help get you back in the account. Are you at the log in screen now?

Customer: replied 19 days ago.
Why am I still disabled

I don't know why Facebook would disable your account. All I can do as a JustAnswer expert is help reset your account or we can submit a review for Facebook to review your account.

You will want to fill the below form and send to the Facebook Account Team. Let them know your correct verification information. They will contact you back and let you know when its updated so you can reset the password: