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Maria-Nina
Maria-Nina, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2468
Experience:  Tech Coach at Concentrix
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Can the technician answer my message please

Customer Question

Can the technician answer my message please
Submitted: 13 days ago.
Category: Computer
Expert:  Maria-Nina replied 13 days ago.

Hello and welcome to JustAnswer, an independent Question & Answer web portal.
I'm Maria Nina, your tech expert for today.
How can I help you?

Customer: replied 13 days ago.
I have been talking to an expert my phone will not allow call in or out, just say mobile net work not available on all numbers tried.
Expert:  Maria-Nina replied 13 days ago.

Do you see signal bars at the status bar in your phone?

Customer: replied 13 days ago.
Why should I pay again
Expert:  Maria-Nina replied 13 days ago.

Please don't mind the Premium Service Offer you see in the screen. That is just an automatic offer by the site and is not initiated by me.

Expert:  Maria-Nina replied 13 days ago.

Is that the only phone that has a problem? Do you have other phones with the same service provider that works fine?

Customer: replied 13 days ago.
It’s ok I will take it to o2 shop I’m not impressed with this service.
Expert:  Maria-Nina replied 13 days ago.

Sorry, we need to know more information about the problem first.
You can take it to O2 if you prefer.

Customer: replied 13 days ago.
I don't want to pay for a service that should with the phone, I pay enough for the phone use.
Expert:  Maria-Nina replied 13 days ago.

Sorry, we are a separate company from O2, so we require a fee for the service.
You can try to call O2 by dialing 202 from your O2 phone.