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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.Then connect the power cable, power it on and tell me how it now functions.Please let me know the results.Thank you
Can you please right click start and choose Disk Management.
Then click the disk there then click initialize
Let me know if it then functions please
No, it wipes you you use format
Thye drive has failed, I am really sorry but you will need to replace it.
You are welcome