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Hello and welcome to JustAnswer. I'm Michelle and I will be assisting you today.I will try my best to assist you.
If I understand, you are facing problem with amazon prime app on the TV. Is that correct?
Try these steps below:
Press the Home button on TVOpen the 'Players and Apps' section of the BT TV menu.Then select Prime app and once Prime app opens choose the sign in optionThen enter your amazon account email for username and password ***** sign inOnce signed in, you will be able to view content on Prime