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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Kindle.
Just to confirm are you facing this issue with your WiFi password?
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Sure! Are you sure you're entering the correct password? Did you change your password, or is it the same one located on the bottom or side of your modem/router(it might be labeled as Wireless Security Key/Password, Wi-Fi Password, Network Password, WPA passphrase, or Network Key)?
Note: Please make sure you selected the correct Wi-Fi network and enter the password *****(remember that passwords are typically case-sensitive, so please type the way it shows on the sticker/label)
Are you able to find the password *****?
Ok. May I know the model of your Kindle device?
Could you try to identify the Kindle model using the link given below?
Thank you very much for the information. I am afraid it could be a firmware issue. You can attempt to force reset the Kindle and check if it fixes the issue. Please press and hold the Power button for a full 40 seconds(make sure you hold it for 40 seconds) or until the device restarts automatically. If your device restarts automatically before 40 seconds has passed, release the Power button. If your device does not automatically restart after 40 seconds, press the Power button to turn it on.
Then please follow the steps given below on your router/modem.
Would you please try connecting your Kindle device and let me know how it goes?
I make every effort to provide you with exceptional support. Please let me know if you have any follow-up questions. Thank you.Keep safe always.Sincerely,Anas
You are very welcome! You can get back to me by replying here. Good night!
Keep safe always.Sincerely,Anas