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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
You may be signed into the wrong account.
Sign out of onedrive and sign in with the other acount and check for the file there.
Let me know how you go please
Did you do a full search for the files?
Please click this link
And open the file you download