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Bing
Bing, Computer Scientist
Category: Computer
Satisfied Customers: 6541
Experience:  CISM / CISSP / MCSD / MCSE
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I have fixed the device into mount upside down how do I get

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I have fixed the device into mount upside down how do I get it apart
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: I pad google
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I have just bought the Tom Tom and was working out how to fit the mount
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No

Hello and welcome to JustAnswer, an independent technical support website. My name is ***** ***** it’s my pleasure to be assisting you today.

Can I see a photo showing how the original symptom looks like from your side?

Bing and 9 other Computer Specialists are ready to help you

Thanks for requesting remote assistance. Can you please let me know what kind of computer you are using for the remote session, Windows PC or Mac?

Customer: replied 8 days ago.
I am using an I pad Google

Do you mean it is an iPad like the below one?

https://www.apple.com/au/ipad/

Please note that iPad is from Apple, not Google.

Customer: replied 8 days ago.
IPad Apple

Okay, do you have a phone? If yes, please advise the phone number.

Customer: replied 8 days ago.
01202 695312 or***********

+44?

Customer: replied 8 days ago.

As discussed over the phone, please adviser the Apple ID in your iOS settings on your iPad, then I can make a video call to your iPad via FaceTime.