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Can I see a photo showing how the original symptom looks like from your side?
Thanks for requesting remote assistance. Can you please let me know what kind of computer you are using for the remote session, Windows PC or Mac?
Do you mean it is an iPad like the below one?
Please note that iPad is from Apple, not Google.
Okay, do you have a phone? If yes, please advise the phone number.
As discussed over the phone, please adviser the Apple ID in your iOS settings on your iPad, then I can make a video call to your iPad via FaceTime.