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Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 3302
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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Printer will not print from my lap top, wireless, this week,

Customer Question

printer will not print from my lap top
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless
JA: When did you last update the printer driver software?
Customer: this week
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: after last update it will not print color and now I have lost black and white
Submitted: 20 days ago.
Category: Computer
Expert:  Satchi replied 20 days ago.

Hello and welcome to Just answer which is a paid independent online technical support website.

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I am sorry to hear you're having trouble with this issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please explain the issue bit more?

Expert:  Satchi replied 19 days ago.

Just checking in that if you are available or not.

Expert:  Satchi replied 17 days ago.

Please download the software/driver for your printer from the manufacturer website support section and install it.