Ask a Computer Question, Get an Answer ASAP!
Hi, my name is*****'m sorry to hear you're having this issue.
What is the make and model of the phone?
Okay, please click here for instructions on how to do the factory reset (don't worry if Verizon is not your provider):
However, I can tell you, based upon your description you may not be able to complete the factory reset process and, if you can, it is unlikely to resolve the issue. It sounds like this is a hardware problem and the screen is just going to have to be replaced.
Good luck with it and let me know if you have any other questions on this.
Try holding the power button down for 30 seconds.
The only way to force the phone to shutdown is to hold the Power Button and Volume Down button for 7 seconds. But the problem you'll run into there is that after shutting down it's supposed to automatically reboot.
That's the only other thing I could suggest. All phones used to have removable batteries. If you could pop the battery out then you could power it off quite easily, but unfortunately Samsung (and a lot of other manufacturers) decided they didn't want people to have that capability.
Good luck with it. Do you have any other questions for me at this time?
If you have no other questions on this, then good luck with it and I hope you have a good day!