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ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 5054
Experience:  15 years as a professional computer technician.
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Dropped my phnone. Now my screen has only about 15 mm

Customer Question

Dropped my phnone. Now my screen has only about 15 mm display on top working , rest of screen is black. How do i do factory reset before i send for repair
JA: When did you last charge your phone?
Customer: i can see 52 percent left
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: yes phone locked
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Computer
Expert:  ChrisC replied 15 days ago.

Hi, my name is*****'m sorry to hear you're having this issue.

What is the make and model of the phone?

Customer: replied 15 days ago.
Samsung s10
Customer: replied 15 days ago.
phone still on can i factory reset with buttons
Expert:  ChrisC replied 15 days ago.

Okay, please click here for instructions on how to do the factory reset (don't worry if Verizon is not your provider):

However, I can tell you, based upon your description you may not be able to complete the factory reset process and, if you can, it is unlikely to resolve the issue. It sounds like this is a hardware problem and the screen is just going to have to be replaced.

Good luck with it and let me know if you have any other questions on this.

Customer: replied 15 days ago.
how do i power off phone
Expert:  ChrisC replied 15 days ago.

Try holding the power button down for 30 seconds.

Customer: replied 15 days ago.
no luck
Expert:  ChrisC replied 15 days ago.

The only way to force the phone to shutdown is to hold the Power Button and Volume Down button for 7 seconds. But the problem you'll run into there is that after shutting down it's supposed to automatically reboot.

Customer: replied 15 days ago.
I'll just have to wait till battery runs out and then charge for 10 mins and try reboot
Expert:  ChrisC replied 15 days ago.

That's the only other thing I could suggest. All phones used to have removable batteries. If you could pop the battery out then you could power it off quite easily, but unfortunately Samsung (and a lot of other manufacturers) decided they didn't want people to have that capability.

Good luck with it. Do you have any other questions for me at this time?

Expert:  ChrisC replied 14 days ago.

If you have no other questions on this, then good luck with it and I hope you have a good day!