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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 11557
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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I had a virus butsince removing it my pc runs very badly not

Customer Question

HI Pearl, I had a virus butsince removing it my pc runs very badly not sure where to go from here
JA: What are you having trouble accessing or opening?
Customer: I am having trouble running applications that used to run just fine a few days ago
JA: When could you last open your software?
Customer: I can open the software the performance is terrible
JA: Did you recently update your software or Operating System (OS)?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I'm an experienced pc user, so no need to dumb it down
Submitted: 9 days ago.
Category: Computer
Expert:  Jess M. replied 9 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:


  1. Are you using Windows 7, 8 or 10?

  2. How did you remove the virus from your computer? What AV software did you use?

Thank you and please let me know so that I can assist you further.

Best regards,

Jess

Customer: replied 9 days ago.
Hi Jess, I’m in windows 10 and I used malwarebytes to remove it as well as personally uninstalling all of the malicious files I could find
Expert:  Jess M. replied 9 days ago.

Thank you. Please give me a moment to type the procedures for you.

Customer: replied 9 days ago.
Hi Jess, I don't think I'll commit to that price since this is my first time using this service
Customer: replied 9 days ago.
I already paid to talk to you
Expert:  Jess M. replied 9 days ago.

Thank you for patiently waiting. The lag you are experiencing could be caused other than the viruses on your computer.

Please open Task Manager (right click taskbar => Task Manager) and then observe if one of the columns there is spiking to 100%. For instance, if Disk column is hitting 100%, it will surely lock up your system, become unresponsive until it drops down from 100%.

If this is your case, please follow the troubleshooting procedures in this link:

https://www.cleverfiles.com/howto/100-disk-usage-windows-10.html

Now if the columns are showing normal values, never reaching 100%, please try to disable or turn off your startup items. This is to prevent unwanted programs to automatically open and run in the background when turning on the computer. You can do this in Task Manager, 4th tab.

Next optimization procedure is to disable non-Microsoft services. Type msconfig in Cortana search bar and click on the System Configuration result. Click Services tab, check the "Hide Microsoft Services" check box, then uncheck all other services listed EXCEPT your security software. Click Apply then click OK to close.

Reboot the computer then test.

Thank you and I hope that helped. If you need further assistance, please let me know so that I can assist you further.

Best regards,

Jess

Customer: replied 9 days ago.
Hi Jess, I just restarted. Is there anything else would recommend?
Expert:  Jess M. replied 9 days ago.

Please follow those troubleshooting steps first and see if the performance improves. If not, we can try more steps.

Customer: replied 9 days ago.
I did them already, that's why I restarted :)
Customer: replied 9 days ago.
Can we move to the next step
Expert:  Jess M. replied 9 days ago.

Please tell me what happened when you checked Task Manager. Are columns hitting 100%?

Customer: replied 9 days ago.
no columns are normal but my memory usage seems quite high
Expert:  Jess M. replied 9 days ago.

Is memory reaching 100%?

Customer: replied 9 days ago.
around 90 ish
Customer: replied 9 days ago.
but that is with a game open
Customer: replied 9 days ago.
hello?
Expert:  Jess M. replied 9 days ago.

Please run Windows updates.

Customer: replied 9 days ago.
I can't
Customer: replied 9 days ago.
It says I should check back later
Customer: replied 9 days ago.
I've had this issue for a while, very annoying
Customer: replied 9 days ago.
hello?
Expert:  Jess M. replied 9 days ago.

Please open Command Prompt as an Administrator. Then run this command while all programs are closed:

sfc /scannow

Customer: replied 9 days ago.
Hi Jess, I just did the scan. It did not find any integrity violations.
Expert:  Jess M. replied 9 days ago.

Please check if Windows Updates service is not disabled or turned off in Services. If it is off, please turn it to Automatic so that you can run Windows updates.

Also, please turn off Windows Search service in the Services applet as well. Test if this improves your system performance.

Customer: replied 9 days ago.
Hi Jess, I can't find the windows updates service in services
Expert:  Jess M. replied 9 days ago.

I believe that is why you are having trouble with updates. Please open Troubleshooting in Control Panel. Perform a troubleshooting step for Windows Updates.

Customer: replied 9 days ago.
troubleshooter did not find any issues
Customer: replied 9 days ago.
what else can I do?
Expert:  Jess M. replied 9 days ago.

Please reboot then check your Windows Update service and turn it to Automatic.

Customer: replied 9 days ago.
where do I find that option?
Expert:  Jess M. replied 9 days ago.

Open Services. Locate Windows Updates in the list. There you can turn it ON

Customer: replied 9 days ago.
The service isn't listed there, I've checked multiple times
Customer: replied 9 days ago.
File attached (G4GZSQ6)
Expert:  Jess M. replied 9 days ago.

Please check the video guide below to resolve your Windows Update service issue:

https://www.youtube.com/watch?v=mrSZSTxgPHA