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Hi, my name is*****'m sorry to hear you're having this issue.
In case there is any confusion, you have submitted this question to JustAnswer, an independent general support service. However, I should be able to assist you with contacting the right group.
If you would like me to do that, please tell me what company you are trying to reinstate your payment with.
You seem to have stepped away from the chat so I will leave some additional information for you.
Without knowing what company or service you are trying to reinstate your payment for it it would be impossible for me to provide specific instructions. In that case, what I would recommend doing would be to go to the official homepage for the company in question, look near the top or bottom of the page for a Help/Support or Contact Us page, locate the company's contact information and then reach out directly to them so that you can speak with someone who has access to your account and can further assist you.
If you can tell me what company/service this is in regard to, I should be able to provide more specific information.
I hope you found the previous answer helpful and that you were able to get your payment reinstated.
If you have no further questions on this, then have a good day!