Ask a Computer Question, Get an Answer ASAP!
Hi, my name is*****'m sorry to hear you're having this issue.
Have you taken any steps to try to resolve the issue?
Is this a laptop or desktop computer?
Okay, go ahead and try the following:
1. Unplug the laptop from the power if it's plugged in.
2. Press the power button three times, and on the third press hold the button down for 30 seconds.
3. Release the power button, plug the machine back into the power and try to power it up normally.
Go ahead and try that and see if that resolves the issue.
I'm not sure what you're referring to, but as mentioned, please follow the process that I laid out for you.
If you have already done that, do you have any further questions for me?
Okay, if the issue is resolved then I'm glad to hear it!
I hope you have a good day!
Please ignore the remote assistance offer. I cannot remote into the computer if it won't start properly. That is an automated offer and pops up for every customer.
If you have not already done so, please follow the steps I provided earlier.