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ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 5054
Experience:  15 years as a professional computer technician.
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Can't start my comluter, First of all the screen goes dark,

Customer Question

Can't start my comluter
JA: What exactly is frozen or not starting up for you?
Customer: First of all the screen goes dark, but can hear sound
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Medion, MSN 30031523
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Turned it off for 24 hours, but I can't get anything now. The light is on.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: There is a green light on
Submitted: 13 days ago.
Category: Computer
Expert:  ChrisC replied 13 days ago.

Hi, my name is*****'m sorry to hear you're having this issue.

Have you taken any steps to try to resolve the issue?

Customer: replied 13 days ago.
turned the Computer off for 24 hours
Expert:  ChrisC replied 13 days ago.

Is this a laptop or desktop computer?

Customer: replied 13 days ago.
Laptop
Expert:  ChrisC replied 13 days ago.

Okay, go ahead and try the following:

1. Unplug the laptop from the power if it's plugged in.

2. Press the power button three times, and on the third press hold the button down for 30 seconds.

3. Release the power button, plug the machine back into the power and try to power it up normally.

Go ahead and try that and see if that resolves the issue.

Customer: replied 13 days ago.
Laptop
Expert:  ChrisC replied 13 days ago.

Okay, go ahead and try the following:

1. Unplug the laptop from the power if it's plugged in.

2. Press the power button three times, and on the third press hold the button down for 30 seconds.

3. Release the power button, plug the machine back into the power and try to power it up normally.

Go ahead and try that and see if that resolves the issue.

Customer: replied 13 days ago.
I answered the banks text it's ok
Customer: replied 13 days ago.
Thank you. Done
Expert:  ChrisC replied 13 days ago.

I'm not sure what you're referring to, but as mentioned, please follow the process that I laid out for you.

If you have already done that, do you have any further questions for me?

Customer: replied 13 days ago.
I. Ts good to go. My bank told me to try again.
Expert:  ChrisC replied 13 days ago.

Okay, if the issue is resolved then I'm glad to hear it!

I hope you have a good day!

Customer: replied 13 days ago.
I am trying criss to pay, but u keep telling me my bank won't allow. Yes it will. It just asked me if It was me.
Expert:  ChrisC replied 13 days ago.

Please ignore the remote assistance offer. I cannot remote into the computer if it won't start properly. That is an automated offer and pops up for every customer.

If you have not already done so, please follow the steps I provided earlier.