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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 8599
Experience:  Microsoft Certified Professional
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Forgot password for hotmail, No can't log in to hotmail,

Customer Question

Forgot password ***** hotmail
JA: Are you logged into your Hotmail account on any other devices?
Customer: No can't log in to hotmail
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Both I think but cant recall either
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No just need to log in to messages
Submitted: 12 days ago.
Category: Computer
Expert:  Rei Guimmayen replied 12 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

Expert:  Rei Guimmayen replied 12 days ago.

I understand that you are trying to recover your Hotmail account.

If you forgot your password, you have to reset it.

1. To recover your account, please use this link: https://account.live.com/ResetPassword.aspx

2. On the page, please enter your email address.

3. You will be asked for the recovery phone number or another email address associated with your account in question.

4. Enter the code that is sent to the phone number or recovery email address.

5. If online recovery didn't help you retrieve your account, kindly fill up this form: account.live.com/acsr

Microsoft will ask you to enter your name, birthday, Contacts, Email subjects, Security Answers. You need to put all necessary information accurately to prove ownership of the account.

You may want to check this video tutorial that might help you recover your account: https://www.microsoft.com/en-us/videoplayer/embed/RE1ZRwx.

Expert:  Rei Guimmayen replied 12 days ago.

Please let me know how it goes. Thank you.

Expert:  Rei Guimmayen replied 12 days ago.

Hi! I hope I have provided the information you were seeking. If you need more help, please let me know so l can continue to assist you. Thank you.