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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9693
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I use Barclays online banking via Google Chrome but my

Customer Question

I use Barclays online banking via Google Chrome but my printer won't print anything, ie, receipts when I've paid someone online. It starts to hum and says 'Printing Document' and then stops.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: oooh can't remember - never?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No, thank you, that's the only problem. Thank you!
Submitted: 4 days ago.
Category: Computer
Expert:  Jerry Hannell replied 4 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 4 days ago.
I'm ready - yes please, can you connect and fix it?
Expert:  Jerry Hannell replied 4 days ago.

Hello sir/madam,

Are you currently using the computer in question?

Customer: replied 4 days ago.
I think Barclays are being careful about fraud and don't want me to use this site. Sorry, I'll try to contact them.
Expert:  Jerry Hannell replied 4 days ago.

Are you currently using the computer in question?

Customer: replied 4 days ago.
Expert:  Jerry Hannell replied 4 days ago.

Do you have Windows 10?

Customer: replied 4 days ago.
where is the windows key on an apple keypad please?
Customer: replied 4 days ago.
Expert:  Jerry Hannell replied 4 days ago.

Do you have a Windows computer or a Mac?

Customer: replied 4 days ago.
Mac
Customer: replied 4 days ago.
I think I might need to remove the printer and then add it again?
Expert:  Jerry Hannell replied 4 days ago.

Can you please try to reinstall the driver of your printer on your computer?

Expert:  Jerry Hannell replied 4 days ago.

Yes, please uninstall it and then reinstall.

If something goes wrong, please let me know.