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Tech Raksh
Tech Raksh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 9444
Experience:  Customer support Engineer
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My telephone is not working. I am 91 and dont know what to

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My telephone is not working.
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: I am 91 and dont know what to do
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: About 1 hour
JA: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: I dont know what to try

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

May I know who is your service provider?

Tech Raksh and 6 other Computer Specialists are ready to help you
Customer: replied 3 days ago.
British Telecom, I think

Please do use the below link to report the issue with British telecom.

https://www.bt.com/help/report-and-track-your-bt-problem